Returns & Exchanges
At MLS, we prioritize your health and safety; due to the perishable nature of our food products, we offer a 14-day window for reporting issues with your order. We are dedicated to ensuring every culinary experience meets our high standards of quality and freshness.
Inspect Your Delivery
Upon arrival, please check your items immediately for any damage, spoilage, or incorrect items received during transit.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and clear photos of the product and packaging.
Review Process
Our quality assurance team will evaluate your claim within 3 business days to determine eligibility for a refund or replacement.
Resolution
Once approved, a credit will be applied to your original payment method or a fresh replacement will be shipped at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing